PayPal
Customer Operations
Dublin, Ireland
Customer Operations

Welcome to the Home of PayPal Global Operations Center.

Our office is a solutions-oriented environment and we value innovation and collaboration. At PayPal, our dedicated Customer Solutions team delivers payment solutions to our customers and merchants across EMEA.
We offer roles in areas like Fraud and Protection Services, Customer Solutions, Merchant Services, and Telesales.
Our Global Operations Center has grown rapidly to meet the demands of our international and bilingual customers around the world. We would like you to be a part of our growth.
Our longest standing EMEA Operations Centre is our Dublin site. This buzzing multicultural tech hub is home to over 1,500 employees supporting customers in 16 different languages.
The site is located just 30 minutes from the vibrant Dublin city centre. Home to over 600,000 people, Dublin is a young, modern international hub.
Nicknamed Europe’s young city, because it boasts the youngest average age of any city in Europe, it has an energy and pace like no other. This energetic exuberance is complimented by a deep historical and artistic heritage; Dublin has created four Nobel prize winners and numerous other world renowned artists and writers. There is something for everyone in Dublin, whether you are visiting the ancient libraries of Trinity college, or sampling the famous Irish “craic” in Temple Bar. This is a city which always has more for you to discover.

Enjoy a Relaxed, Family-Friendly Environment

Learn More
  • STATE OF THE ART CAMPUS

    State of the Art Campus

    At PayPal, we are committed to deliver on our promise of championing our customers each and every day, while offering resources and opportunities for our employees to engage and maintain a healthy work life balance.

  • OUR VALUES

    Collaboration - Work as a team, drive ownership and accountability, make decisions and get results. Foster trust, have integrity, champion each other and have each other's backs. Eradicate silos and let's win as a team.

    Innovation - Create amazing experiences for our customers - whether merchant, consumer or the PayPal community. Think differently, look end-to-end and practice empathy by putting yourself in their shoes.

    Wellness - Care and actively support each other's well-being. Let's create a super energizing workplace that brings out the best in us by nourishing our mental, physical and emotional balance.
     

    Inclusion - Respect and value uniqueness and diversity of thought. We're talking everyone, everywhere at all times, regardless of background, level or circumstance. Ideas are richer and execution is stronger when everyone feels included.

  • THE PEOPLE COMPANY

    The People Company

    Across our Operations Centres in EMEA we understand the impact PayPal has on people. We want to give each and every individual the means to manage their financial lives in a way which works for them. We are creating a new future for money and a new way of thinking. To achieve this, we put our people at the centre of everything we do. We believe in empowering each and every one of our employees to go further, whilst creating an inclusive, collaborative environment where everyone can feel confident and comfortable with who they are.
    Employee Empowerment - We give our people the tools and support they need to reach their personal and professional goals. We want you to think big, be innovative and push your boundaries. We advocate progression through personal development programs, education bonuses, mentorship schemes and much more.
    Diversity and Inclusion - With over 2,900 people across our locations in Ireland hailing from every corner of the globe, ours is a hugely diverse and multi-cultural environment. We see this as one our greatest strengths and take pride in nurturing an inclusive workplace which allows EVERY individual to be who they are or be whoever they want to be.
    Customer Champions - PayPal empowers people to do more of the things they want to do. We pride ourselves in creating experiences people love. Our employees get to do great things and make a genuine impact on our merchants and customers.
    Making a Difference - We are on a mission to democratise money and provide a new way for people to manage their financial lives. Ours is New Money, a new way forward. This is our time to help millions of people around the world achieve amazing things.

  • REGISTER NOW

We Take Pride in Giving Back to Our Community

Learn More
  • GIVING BACK TO OUR COMMUNITY

    We Take Pride in Giving Back to Our Community

    By giving our people and customers easy ways to support the causes they’re passionate about, and by providing charities with tools to boost their fundraising, we’re creating new and enduring sources of support for organisations around the world.

    Our Dreams are big, our aspirations high, however, we recognise our need to stay strongly committed to supporting and investing in our local communities. We achieve this through our very own Give Team charity committee, where each year employees have the opportunity to nominate charities of their choice for consideration under the PayPal Gives charity grant programme. Over the past 12 months in Ireland, we've proudly supported 29 Charities, donating a total of $140,000.

    Some of the annual activities we host across Ireland and Berlin, in aid of various charities are;
    - Vegan Day
    - Movember
    - PayPal Giving Tree
    - Spring Clean Clothing Collections
    - Cake Sales
    - Festive Fairs and Prize Raffle
    - Eco Fairs and Price Raffle
    - Sponsored sporting events

    Creating Economic Enterprise
    - PayPal was a once a start-up so we actively help new business through mentoring, advice and local events.
    - We are proud sponsors of Irish female entrepreneurship programmes like Starting Strong and Going for Growth.
    - We encourage youth entrepreneurship by supporting events like the Coder Dojo Coolest Projects Award.
    - We work closely with government unemployment agencies across Europe to provide opportunity for people who are registered unemployed.

    Enabling Greener Commerce
    - Our sites in Dublin and Dundalk are powered by 100% green energy.
    - PayPal is ISO50001 accredited.
    - We have our own Green Team who organise community clean ups.
    - Employees who think green and reuse their drinks cups, get a 10% discount at our cafes.

  • REGISTER NOW

Enjoy the Rewards of Your Hard Work

Learn More
  • ENJOY THE REWARDS OF YOUR HARD WORK

    Enjoy the Rewards of Your Hard Work

    At PayPal, we celebrate diversity of thought, culture and talent. People from all over the world choose to work in our Operations Centres to be part of our inclusive, collaborative teams. The benefits and perks we offer cater to everyone, whether you are just starting out or well into your career. We appreciate our talent and we create a culture that nurtures their skills and rewards them through benefit packages that support both their personal and professional lives.
    Your wellness is our top priority! This means not only great health care but you get access to wellness supports and gyms and healthy food options.
    PayPal offers a competitive annual base salary and performance related bonus. On top of this we provide:
    - Extra performance bonuses to reward your hard work
    - Discounted stock purchase plans so you can invest in the company at a discount
    - Optional Contributory Pension Scheme so you are prepared when it’s time to slow down, we’ll even match up to 7% of your contributions
    - Life Insurance and Disability Benefits to protect you and your family in difficult times
    - Access to a huge array of discounts on retail websites

  • LIST OF BENEFITS

    Below are some of the benefits you will receive:

    Financial Security

    PayPal offers a competitive annual base salary and performance related bonus. On top of this we provide:

    • Extra performance bonuses to reward your hard work
    • Discounted stock purchase plans so you can invest in the company at a discount
    • Optional Contributory Pension Scheme so you are prepared when it’s time to slow down, we’ll even match up to 7% of your contributions
    • Life Insurance and Disability benefits to protect you and your family in difficult times
    • Access to a huge array of discounts on retail websites

    Rest and Recharge

    Taking time off and having a positive work-life balance is something we advocate wholeheartedly. You’ll enjoy 25 days paid holidays in addition to 9 national holidays.
    And, for every five years you’re with us, you’ll get an additional four weeks paid leave (sabbatical). Whether it’s taking that trip of a lifetime you’ve always wanted to go on or simply spending more quality time with family and friends, this is your time to create your own sabbatical story; a fantastic employee benefit that few companies can match.

    Health and Family Time

    Your wellness is our priority: we provide private comprehensive health insurance for you and your immediate family. Onsite, you have access to health assessments and workshops, an array of healthy snacks and meals freshly prepared daily by our executive chefs. We also have a free gym at both our sites in Ireland where personal trainers and physio therapists are available.
    Family life is about those special little moments which you want as memories to cherish. Making sure you are there for these times PayPal offers both paid maternity, paternity and adoptive leave. And the option to take parental leave for when you need to spend that extra bit of time together.
    We offer 2 weeks paid paternity leave to new dads and provide comprehensive support to new parents and parents-to-be through our maternity and paediatric wellness support programmes.

    Education and upskilling

    If you decide you want to further your education or upskill through a dedicated course, our Education Assistance Program may provide the support you need. Once you and your manager have aligned on the courses you'll take, PayPal covers the costs of your course fees (up to the value of € 4,250 per year); you'll also be eligible for study leave to ace those important exams.

    Have Fun

    We work hard and we play hard, hosting quarterly social activities to thank our people for their hard work. This includes annual parties, onsite cultural and fun events, a social club with discounted group rates for theatre, movies, events, restaurants, and more.

    Onsite Perks

    Our employees have access to an array of state of the art facilities:
    Food - Fuel your energy with our selection of freshly prepared seasonal salads, hot meals, detox and superfoods to power your day. All of these are made by our in-house chef at our discounted artisan restaurant. Oh, and when you need something quicker why not grab a pick me up made by our very own barista at our onsite coffeehouse.
    Fitness - Go for a lunchtime run with our running club or burn those calories at one of our many fitness classes in the free fully equipped gym. Why not attend a private session with our in-house personal trainer. And don't worry if you've overdone it, the in-house physio will help iron out those tired muscles.
    Chill Out - There are lots of chill out areas where you can read a book, sip your coffee or challenge your teammates over a game of foosball, Xbox or outdoor chess and ping pong.

    Relocation

    Ready for that international opportunity? Let us help with our relocation support. We can offer relocation assistance and we’ll also equip you with stacks of helpful information so as you don’t have to find your way alone.
    *Relocation support is assessed on an individual basis.

  • REGISTER NOW

Enjoy a Relaxed, Family-Friendly Environment

Learn More

Best Place to Work / Charity Contributions and Support

Learn More

Enjoy the Rewards of Your Hard Work

Learn More

Welcome to the Home of PayPal Global Operations Center.

Our office is a solutions-oriented environment and we value innovation and collaboration. At PayPal, our dedicated Customer Solutions team delivers payment solutions to our customers and merchants across EMEA.
We offer roles in areas like Fraud and Protection Services, Customer Solutions, Merchant Services, and Telesales. Our Global Operations Center has grown rapidly to meet the demands of our international and bilingual customers around the world. We would like you to be a part of our growth.
Our longest standing EMEA Operations Centre is our Dublin site. This buzzing multicultural tech hub is home to over 1,500 employees supporting customers in 16 different languages.
The site is located just 30 minutes from the vibrant Dublin city centre. Home to over 600,000 people, Dublin is a young, modern international hub.
Nicknamed Europe’s young city, because it boasts the youngest average age of any city in Europe, it has an energy and pace like no other. This energetic exuberance is complimented by a deep historical and artistic heritage; Dublin has created four Nobel prize winners and numerous other world renowned artists and writers. There is something for everyone in Dublin, whether you are visiting the ancient libraries of Trinity college, or sampling the famous Irish “craic” in Temple Bar. This is a city which always has more for you to discover.

 
 
 

Dublin

PayPal Dublin

I understand that Korn Ferry may collect, use, transfer and disclose personal information, as described in the Korn Ferry Global Privacy Policy including both within and outside the country in which I am based. I acknowledge that countries to which my personal information may be transferred, such as the United States, may have different levels of data protection. By selecting “Accept and Continue”, I confirm my consent to this collection, use, transfer and disclosure of my personal information.

* Indicates a required field